Susanna Forteleoni is the Director of Retail Operations at Nespresso USA, overseeing the retail commercial channel in the US Market—from long‑term strategy to daily execution—across field sales and workforce planning, retail development, operational excellence, and in‑store customer experience. A 20‑year Nespresso veteran, she previously served as Director of Trade, building the brand’s U.S. channel strategy with key partners including Williams‑Sonoma, Macy’s, Target, Costco, QVC, and Amazon. A first‑generation American educated in both Italy and the U.S., Susanna brings a global perspective and a people‑first approach to reimagining retail impact, developing high‑performing teams, and shaping meaningful customer moments.